Hotels without rooms – car rentals without cars

Managing risks in operations is important. And as my colleagues Serguei Netessine and Karan Girotra say
if you can manage risk successfully or get your customers to pay for it, you should take more of it. This is after all where the opportunity lies. Some companies actually go even further – they try to eliminate risk completely. How? Continue reading


Let’s get started!

I’ve been sharing my thoughts on Operations management with friends on Livejournal and Facebook for a while. It’s time to give them a break and try a broader audience! Most of the posts will come from the popular press, some – from academic research. Older posts from Facebook will be updated and reposted here as well.